Frontline Fife Homelessness Services  

COVID RESPONSE: We remain open and continue to offer our services. 

Issue Date: 26/03/2020 

Expected Review Date: 07/05/2020 


The unprecedented challenge of pandemic COVID-19 has brought about a rethink of what it means to be human. The overriding priority placed upon us all to act responsibly to protect the lives of others is now the greatest act of compassion and kindness we can give.  

Over the weeks to come, greater need for food banks and basic supplies is anticipated and will likely result in unfortunate consequences on the most vulnerable in our communities.  

As a frontline charity we remain steadfast, ensuring that those with the greatest need are not forgotten.  

We are grateful for the donations and acts of kindness we continue to receive to support us to support those most in need. By everyone giving a little, we all give a lot. 


Our Response 

Acting on government advice to keep our frontline workers safe, we have been developing new ways to respond to immediate needs despite the limited resources we have and the impact which COVID-19 has already had on our team, with some staff required to self-isolate - our thoughts are with them. 

As a service, we remain open and continue to offer our services.  

The way in which we do things will continue to adapt and change based on our capacity and resources to deliver. We thank everyone for their patience and understanding. 


Please see the following advice on our services and how you can continue to support homelessness at this difficult time. 


Continuation of Core Services 

We will continue to: 

  • Maintain our 24/7 emergency and temporary accommodation  

  • Undertake our Visiting Support Service (Housing Support for clients) 

  • Give Housing Advice to support those act risk of losing their home/ at risk of eviction 

  • Support those living in recovery from addictions  

  • Ensure those we support have food and warmth 

Over and above maintaining our core services we are now putting in place our response to COVID-19. 


COVID-19 Response Services 

This includes: 

  • Putting in place a coordinated central response team and helpline to manage all enquiries and to offer emotional support 

  • Sending out information packs and updates on how to keep safe and items to maintain hygiene 

  • ‘Connecting on your Doorstep’ service and online support to ensure those at risk of homelessness or vulnerable groups have access to essential items such as food and toilet paper and to help tackle isolation. 


Your Support: Facing the Challenge Together 

This is a tall order for our team and for our communities. We therefore ask for your support. The support you give will be used to enable us to respond to COVID-19. 

Here are examples of how you can give your support. 

  • Support us through our Just Giving Page. The smallest of donations is welcomed. All donations will go to our COVID-19 response fund. 

  • By giving Food Parcels and essential items (see the advice for drop-offs)  

  • By giving games, colouring books and pens, and reading material  

  • Tell us about any local activities which we can let our clients and others know of.   

Once again, we wish to thank everyone for their support and acts of kindness. 



Contact us on Facebook or through our website and directly during normal business hours on 01592 800 430 or at  If you wish to get in touch or have a scheduled appointment with one of our support workers or housing advisors – please contact them directly. 

Any questions about further health guidance, please contact


Useful Links

NHS inform for Public Information on Coronavirus  

Fife Direct for updates on a Fife Wide Response to Covid-19  

Guidance issued by NHS National Services Scotland in relation to COVID-19 and non healthcare settings, including homelessness services at section 2.7

Guidance issued by Public Health England on COVID-19 and homelessness